INCREASE PRIVACY
WITHOUT SACRIFICING CLARITY
Banks are embracing new technologies to improve efficiency and user experience, but many solutions—like Interactive Teller Machines (ITMs)—come with unexpected challenges. With multiple ITMs operating in the same space, open-air audio systems can create noisy environments and compromise customer privacy. And while handsets offer a more private alternative, they raise hygiene concerns and accessibility limitations.
General Electric Credit Union
The Audio Spotlight® directional speaker changes the conversation. Designed to project sound in a narrow, controlled beam, it ensures that only the intended listener hears the message—no overheard exchanges, no background noise. It's a seamless way to offer clarity and discretion without headsets or handsets.
A TOUCHLESS, ADA-COMPLIANT SOLUTION
With a completely touchless design, Audio Spotlight speakers reduce the need for shared surfaces, supporting safer and more hygienic banking environments. At banks such as Premier Credit Union, Audio Spotlight speakers are helping redefine the ITM experience—making it easier, cleaner, and more accessible for every member.
Our technology integrates cleanly into modern ITMs, including popular models like the NCR SelfServ 80 Series, without disrupting existing systems. The result: better conversations, greater privacy, and a more welcoming experience for everyone who walks through your doors.
SCALABLE SOLUTIONS FOR MODERN BRANCHES
After a successful pilot at GECU’s Highland Heights branch, member feedback was clear: the Audio Spotlight made a noticeable difference. Conversations were easier to hear—and harder for others to overhear. Encouraged by this response, GECU is now expanding the technology to additional branches and retrofitting existing ITMs.
Holosonics is proud to provide the blueprint for success, helping banks implement directional sound to enhance both privacy and professionalism at scale.
ACTIVE ITM CLIENTS
General Electric Credit Union
Community Choice Credit Union
Premier Credit Union
Greenstate Credit Union
“Data Business Equipment has recently demoed for another credit union who is now wanting to both retrofit at least two existing branches but also incorporate the solution into new branch designs. They were very impressed with the installations they visited with us at both Premier Credit Union and Community Choice Credit Union”
The Impact of Audio Spotlight Technology
Through these ITM collaborations, Holosonics has demonstrated how directional audio can transform the modern banking experience. The precision and flexibility of Audio Spotlight technology allow customers to have more private conversations with a virtual teller.
Holosonics is eager to continue integrating Audio Spotlight into ITM machines, further redefining how sound can improve the banking experience.