High ceilings, lots of glass, and three ITMs going at once. That’s what General Electric Credit Union was dealing with in its Cincinnati-area branches. Between the teller conversations, the member conversations, and the echo, the lobbies got loud. Members also didn’t always feel their ITM sessions were private.
Read MoreWhen Campus Federal Credit Union installed Louisiana's first Interactive Teller Machines back in 2014, members quickly voiced one recurring concern: privacy. A traditional teller can read the room and naturally soften or raise their voice, but a remote ITM teller has no idea how loud they sound in the branch — a gap that acoustic panels, absorptive materials, and background music could only partly close.
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